Lexcen for Microsoft Teams
Lexcen for Teams will extend the same intuitive visual call-flow experience used across Webex and BroadWorks, helping teams standardise how they support multiple platforms.
Microsoft Teams call flow diagram
One visual interface across platforms
Lexcen gives provisioning, support and operations teams one familiar visual experience across Webex, BroadWorks and Microsoft Teams, reducing platform-specific training and helping teams work across customers and environments faster.
Consistent UI
Same visual experience across supported platforms
Less Training
Reduce repeated platform-specific training
Flexible Teams
Provisioning and support teams can work across more environments
Faster Outcomes
Teams resolve, build and change call flows with fewer clicks.
What You Can Manage on Microsoft Teams
Visual Call Flows
Instantly see existing live call routing in an intuitive visual map
Build New Flows
Rapidly create new call flows using visual tools and reusable templates
Error Detection
Visually identify routing issues, loops and misconfigurations hidden across admin screens
Search
Find users, agents, Hunt Groups, Call Queues and routing elements across call flows
Announcements
Create and update multilingual greetings and announcements
Schedules
Manage schedules visually, apply changes across locations and simplify public holiday administration
Visual Edit & Publish
Edit any part of the call flow directly from the diagram, with any updates instantly updated & diagram refreshed
Export Documentation
Export visual diagrams and configuration reports for live flows, drafts and individual components
Drafts
Take live call flows offline, make multiple changes safely, and get approval before publishing
Lexcen for Teams will extend the same intuitive visual call-flow experience used across Webex and BroadWorks, helping teams standardise how they support multiple platforms. Fewer clicks, faster Outcomes
One visual interface for Microsoft Teams call routing
Microsoft Teams calling is growing rapidly, but managing call routing across tenants and locations can be complex. Lexcen will bring the same visual call-flow experience to Teams, helping teams build, support and manage call flows with fewer clicks.
- Visualise existing Teams call flows
- Search across users, queues and routing elements
- Detect errors and misconfigurations visually
- Build and review changes safely in draft
- Use the same interface across Webex, BroadWorks and Teams
What makes Lexcen different for Microsoft Teams
No rebuild required
Lexcen will visualise existing Teams call flows without requiring a rebuild.
Unique call-flow search
Find where users, agents and routing elements are used across call flows.
Visual error detection
Highlight loops, routing issues and misconfigurations across admin screens.
Cross-platform consistency
Use the same visual interface across Webex, BroadWorks and Teams.
Built for the teams managing Microsoft Teams call routing
Enterprise Teams Admins
Manage internal call routing more efficiently
Service Providers
Support customer Teams environments with fewer clicks
Provisioning & Support Teams
Build, troubleshoot and document call flows faster
MSPs / VARs
Differentiate Teams managed services and create tangible customer value
Be first to use Lexcen for Microsoft Teams
Join the waitlist to be notified when Lexcen for Microsoft Teams launches.