Lexcen for BroadWorks
Give BroadWorks provisioning and support teams a visual interface that can also extend across Webex and Microsoft Teams, reducing platform-specific training and making cross-functional support easier.
BroadWorks call flow diagram
No complex projects.
No infrastructure changes.
No dedicated project teams.
Connect in minutes, not weeks or months
Lexcen connects securely to BroadWorks using existing platform access, so teams can start visualising and managing call routing without a major implementation project.
One visual interface across platforms
Lexcen gives provisioning, support and operations teams one familiar visual experience across Webex, BroadWorks and Microsoft Teams, reducing platform-specific training and helping teams work across customers and environments faster.
Consistent UI
Same visual experience across supported platforms
Less Training
Reduce repeated platform-specific training
Flexible Teams
Provisioning and support teams can work across more environments
Faster Outcomes
Teams resolve, build and change call flows with fewer clicks.
What You Can Manage on BroadWorks
Visual Call Flows
Instantly see existing live call routing in an intuitive visual map
Build New Flows
Rapidly create new call flows using visual tools and reusable templates
Error Detection
Visually identify routing issues, loops and misconfigurations hidden across admin screens
Search
Find users, agents, Hunt Groups, Call Queues and routing elements across call flows
Announcements
Create and update multilingual greetings and announcements
Schedules
Manage schedules visually, apply changes across locations and simplify public holiday administration
Visual Edit & Publish
Edit any part of the call flow directly from the diagram, with any updates instantly updated & diagram refreshed
Export Documentation
Export visual diagrams and configuration reports for live flows, drafts and individual components
Drafts
Take live call flows offline, make multiple changes safely, and get approval before publishing
Give BroadWorks provisioning and support teams a visual interface that can also extend across Webex and Microsoft Teams, reducing platform-specific training and making cross-functional support easier. Fewer clicks, faster Outcomes
Make BroadWorks easier to build, support and manage
BroadWorks is a powerful platform, but understanding end-to-end call routing can require teams to navigate multiple admin screens. Lexcen gives BroadWorks admins, partners and support teams a live visual layer to see, search, troubleshoot, build, change and document call flows faster.
- Visualise existing BroadWorks call flows without rebuilding
- Find users, agents and routing elements faster
- Detect errors and loops visually
- Build and review changes safely in draft
- Publish approved changes with confidence
- Export diagrams and reports for customers, support and documentation
- Use the same interface across Webex, BroadWorks and Teams
What makes Lexcen different for BroadWorks
No rebuild required
Lexcen visualises existing BroadWorks call flows, even if they were not built in Lexcen.
Unique call-flow search
Find where users, agents, Hunt Groups, Call Queues and routing elements are used across call flows.
Draft change management
Take live call flows offline, build changes safely and get approval before publishing.
Visual error detection
Highlight loops, routing issues and misconfigurations that are difficult to find across multiple admin screens.
Instant documentation
Export visual call-flow diagrams and configuration reports for live flows, drafts and individual components.
Built for the teams managing BroadWorks call routing
Enterprise BroadWorks Admins
Manage internal call routing more efficiently
Service Providers
Support customer BroadWorks environments with fewer clicks
Provisioning & Support Teams
Build, troubleshoot and document call flows faster
MSPs / VARs
Differentiate BroadWorks managed services and create tangible customer value
Get started with Lexcen for BroadWorks
Start visualising and managing your call flows today.